Support

You are Never Alone. Our support infrastructure ensures that no matter where you are or what the time, we are there to quickly correct or adjust situations whether they are isolated or wide-spread. In fact, we even monitor and adjust for potential problems during your off hours, ensuring that when you open up the next day, you can conduct business as usual.

• Commitment - SLA Management
• Consistency - Standard Process
• Certified – by all our major vendor partners

Our complete range of services will ensure you need only make one call for all your network system requirements, including PCs, POS terminals, peripherals, Bank switches and more.

We maintain parts depots country-wide to ensure optimal response capability.

We provide maintenance and service for all the products we supply, giving you access both to our own trained engineers and to approved service providers. We are an accredited service centre for desktop, servers and notebook products and have engineers trained in all aspects of network and retail technology.

• 24/7 on-line support
• 24/7 on-line router and broadband line monitoring
• 24-hour work-through
• Basic ad-hoc call-out
• Guaranteed fix
• Next day replacement
• Two-hour engineer on-site response, 365 days a year
• Critical equipment replacement with full operating system update

24/7 Global Support

Our Support system is accessible through registered client password.

Service Contracts

Service, support and maintenance contracts can be structured to meet your precise requirements.

Our Computer and Network Service Contracts include:

• On-site service for mission-critical environments
• On-site service designed for non-critical environments
• Carry-in service for mobile workstations and printers

Service Management

An early adopter of I.T.I.L. Framework combined with Global Service Operation Centers staffed 24x7 by highly trained management and technical professionals ensuring the highest level of service support. A seamless end-to-end view of your service provides proactive management and rapid response to any issues involving premises equipment, access, or network services. Additional benefits include:

• Proactive monitoring and management
• Fault management
• 24x7 On-site maintenance support
• Performance management and reporting
• Continuous life-cycle management including: configuration management, service upgrades (adds, moves, changes), problem management
• Asset Tracking