Managed Communications Services

Global Solutions

Fully managed communication solutions for consistent, reliable, service around the World. CCi Managed Service solutions provide you with a single, Global relationship for all of your end-to-end communication service needs.

Increasingly, business customers are looking for partners they can rely on to help solve critical business communication issues and needs:

• Managing technology complexity
• Improving returns on I.T. investments
• Planning the evolution to new technology and services such as Voice over IP
• Enabling better business productivity
• Supporting company globalization needs

CCi is recognized as an experienced, leading provider of seamless, reliable, quality communication services by leading Fortune 500 companies globally.

Our global managed product solutions include:

• IP VPN
• Voice over IP
• Internet Access

All of our Managed Service capabilities are provided as fully integrated, end-to-end services.

Design

Our expert design teams ensure the optimal solution to your communications and business needs. Benefits include:

• Pre-sales solution design team
• Assigned customer project manager
• Project implementation planning
• Technical assurance

Service Installation

Our Experienced Service Delivery team manages the end-to-end implementation plan, working with you every step of the way to ensure on-time service delivery. All project tasks are coordinated through a Project Manager. Benefits include:

• End-to-end order coordination and tracking
• Staging and configuration of all equipment
• On-site equipment delivery and installation
• Service turn-up
• End-to-end acceptance testing

Service Management

An early adopter of I.T.I.L. Framework combined with Global Service Operation Centers staffed 24x7 by highly trained management and technical professionals ensuring the highest level of service support. A seamless end-to-end view of your service provides proactive management and rapid response to any issues involving premises equipment, access, or network services. Additional benefits include:

• Proactive monitoring and management
• Fault management
• 24x7 On-site maintenance support
• Performance management and reporting
• Continuous life-cycle management including: configuration management, service upgrades (adds, moves, changes), problem management
• Asset Tracking